Contract Value
Contract Period
October 2022 – April 2023
Public Healthcare

Project Overview

In October 2022, Highland Services were contracted to provide a large double storey extension and full internal fit out of Eryl Surgery in Llantwit Major (Vale of Glamorgan) for the Cardiff & Vale University Health Board. The overall scope of services included:
view full case study (pdf)

Services Delivered

  • Construction of foundation
  • Block work to form double extension.
  • Roofing works
  • Internal walls
  • Reinstating the ceiling
  • Installation of doors and windows
  • Breaking through into existing building
  • Mechanical and electrical works
  • Fire detection & Intruder alarm works
  • Installation of kitchen, bathroom and flooring
  • Decoration throughout
  • Ground works including new porcelain paving installation

Challenges & Mitigations


The 26-week programme was a key objective for the client and required our Project Team to overcome several potential challenges to deliver the works to schedule. 

The works were undertaken in a live working environment, with the potential for disruption to NHS staff working within the building, and the general public. This required our experienced team to programme our works in line with these challenges, including allowing for out-of-hours working and controls to ensure that works adjacent to live areas were clearly signposted, segregated, and that the client was informed throughout. Measures to manage programme activities included:


Measures to manage programme activities included:

  • Briefing our suppliers of the Traffic / Access Management requirements and their expectations and conduct on site, ensuring their presence did not impact negatively on on-site activities.
  • Ensuring our staff were prepared to work safely from induction, reinforced through regular toolbox talks and during daily site briefings. This included how to lay out signage, how to communicate effectively and their safeguarding responsibilities.  
  • Using our project Communications Plan, through which Contracts Manager Paul Jones established clear and regular communication with key members of the client team to inform them of progress, risks and mitigations and to gain approval for access to working areas.


A key challenge during this project was related to associated building and civil engineering works, which were to be completed over winter. During that time, there was substantial rainfall, which prevented works from being completed and risked key delivery milestones from being achieved. Our ability to draw on competent locally available operatives allows us to increase labour to allow certain tasks to be completed in parallel, which would bring the delivery back in line with time requirements.


Through regular collaborative programme reviews with the client, we suggested the change to resource levels, which allowed the project milestones to be delivered to programme.

Using our risk management strategies, ongoing communication with the client, extensive experience of adapting our working practices to working in sensitive environments, we delivered the 26-week programme to budget and schedule.



Contact Details:

Highland Construction (Bridgend) Ltd

Call: 01656 720 330

Office Address:
1a Attlee Street,
Brynmenyn Industrial Estate,
Brynmenyn, Bridgend,
CF32 9TQ

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